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Contact: Arthur Xu
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Contact: Mrs Shu
Mobile:+0086 18925273595
For Professional LED Lamps
This document sets out the warranty policy of the Kinglight (sales) organization (‘Kinglight’) from which you (‘Purchaser’) purchase your professional LED Lamps.
This policy is applicable only to Kinglight branded professional LED lamps (‘Products’) purchased from May 2014 within Europe. This warranty policy is subject to the provisions set out below and is subject to the attached terms and conditions
(‘Warranty Terms and Conditions’).
A. Warranty period
Subject to the provisions as set out in the Warranty Terms and Conditions, Purchaser receives the warranty for the applicable period expressed in years or hours, whatever comes first, as described in table 1.
Kinglight LED Lamps Warranty |
|
Type |
Period |
LED MR16 |
2 Years |
Table 1: Warranty period for Kinglight Professional LED lamps
B. Special Conditions
* The warranty period starts on the date of invoice.
* The warranty period is based on years or operating hours whatever comes first, at an ambient temperature of 25 °C with a 10 mm gap around the Products. * Purchaser receives this ‘standard warranty’ by default. On request, an ‘extended warranty’ or ‘customized project warranty’ can be agreed after evaluation of the specific application conditions.
* Purchaser shall not rely on any other information or documentation. This warranty only covers Products applied within their‘intended’ or ‘normal use’ which are:
* operating conditions are in accordance with the information on the Products and its packaging; AND
* ambient temperature never exceeds the operating temperature range -20℃ to +30℃ (for LED tubes: -30 ℃ to + 45 ℃); AND
* relative humidity in the installation never exceeds 80% RH, or never exceeds the IP rating of the Product, if any; AND
* Products are operated in an open luminaire (and closed luminaire for LED tubes), with minimum 10 mm gap around the Products; AND
* Products are not subjected to more than a total of 50,000 switching cycles (with a switching cycle defined as 30 seconds ‘on’ and 30 seconds ‘off’); AND
* the electrical installation in which the Product operates is not subjected to voltage fluctuations exceeding +/- 10% of 230 V.
C. Additional conditions (non-exhaustive)
* This warranty policy is valid only for products sold in Europe. In other regions, other conditions may apply.
* Products have been purchased directly from a Kinglight(sales) organisation.
* Proof of purchase is available for inspection by Kinglight.
* Products have been properly installed and operated in accordance with the manufacturer’s instructions.
* Adequate records of operating history are available for inspection by Kinglight.
* A Kinglight representative will have access to the defective Products. If the Products or other parts become suspect, the representative shall have the right to invite other manufacturers’ representatives to evaluate the lighting systems.
* Labour costs for (de-)installation of the Products are not covered under this warranty.
Warranty Terms and Conditions
1.Limited warranty This warranty shall only apply to Kinglight branded lighting products sold by Kinglight in the territory of Europe (hereinafter referred to as‘Product’). The warranty is only applicable to the party purchasing the products directly from Kinglight (hereinafter referred to as: ‘Purchaser’).
Kinglight warrants that each Product will be free from defects in material and workmanship. The foregoing warranty shall be valid for the period mentioned in the applicable warranty policy for the Products refered to in your sales agreement. If a Product fails to operate in accordance with this warranty Kinglight will provide a free replacement of the failed Product subject to the applicable warranty policy and the limited warranty terms and conditions set out below.
2. Terms and Conditions
* Kinglight’warranty flows only to Purchaser. If any Product covered by this warranty is returned by Purchaser in accordance with section 3 and within the applicable warranty period set out in the warranty policy and on examination Kinglight determines to its satisfaction that such Product failed to satisfy this warranty, Kinglight will, at its option, repair or replace the Product or the defective part thereof,or reimburse Purchaser the purchase price. For purposes of clarity, ‘repair or replace the Product or the defective part thereof’does not include any removal or reinstallation activities, costs or expenses, including without limitation, labor costs or expenses.
* If Kinglight chooses to replace the Product and is not able to do so because it has been discontinued or is not available, Kinglight may refund the purchaser or replace the product with a comparable product (that can show small deviations in design and product specification).
* No agent, distributor or dealer is authorized to change, modify or extend the terms of the warranty on behalf of Kinglight.
* This warranty only applies when the Product has been properly wired and installed and operated within the electrical values, operating range and environmental conditions provided in the specifications,application guidelines, IEC standards or any other document accompanying the Products. If a Product is found to be defective, or not performing in accordance with the product specifications, the Purchaser must notify Kinglight in writing.
3.About the shipping fee for returning the defective lights(Considering to our both beneficiation,the shipping fee will be paid as follows!)
The quantity of the defective lights the side for paying the shipping fee
<20pcs Buyer
>50pcs Buyer and seller are pay half
>100pcs seller
*如果Kinglight选择更换产品但又因为产品已被中止或不可用而无法实现,Kinglight可退款或同级产品来更换(可以在设计和产品规格上有小偏差) 。
*无代理,分销商或经销商都无权代表Kinglight更改,修改或延长保修的条款。
*此担保仅适用于当产品已经正确连接并安装,依照电气值、工作范围和要求,应用指南, IEC标准或随附的产品的任何其他文件提供的环境条件下运行。如果一个产品被发现有缺陷,或与产品规格说明不一致,买方必须书面通知Kinglight。
* Kinglight will facilitate the technical resolution of problems. Third party products sold by Kinglight are not covered under this warranty, except as indicated in section 5.
*This warranty does not apply to damage or failure to perform arising as a result of any Acts of God or from any abuse, misuse, abnormal use or use in violation of any applicable standard, code or instructions for use, including without limitation, those contained in the latest safety, industry and/or electrical standards for the relevant region(s). * This warranty shall be void in the event any repairs or alterations, not duly authorized by Kinglight in writing, are made to the Product by any person. The manufacturing date of the product has to be clearly readable. Kinglight reserves the right to make the final decision on the validity of any warranty claim.
* If requested by Kinglight, the non-conforming or defective Products shall become Kinglight’ property as soon as they have been replaced.
3. Warranty Claims
All warranty periods mentioned are subjected to a Kinglight representative having access to the Product or system for verification of non-compliance. Warranty claims have to be reported and returned to the Kinglight office within 30 days after discovery, specifying at least the following information (additional information may be required on request):
* details of the failed Products; and for System warranties also details
of other components used;
* installation date and invoice date;
* detailed problem description, number and % of failures date-code of failure;
* application, hours burned and number of switching cycles;
Where a warranty claim is justified, Kinglight will pay for freight expenses.
Kinglight may charge Customer for returned Products that are not found to be defective or non-conforming together with the freight, testing and handling costs associated therewith.
凡保修要求是正当的,Kinglight将支付运费开支。
若Kinglight未发现被退回的产品有缺陷或不符合要求,将向客户收取产品连同与之相关的运输,检验和处理费用。
4. No implied or other warranties
* The warranty and remedies contained in this warranty are the only warranties given by Kinglight with respect the Products and are given in lieu of all other warranties, whether express or implied, including without limitation warranties of merchantability or fitness for a particular purpose, which warranties are hereby disclaimed.
* These terms and conditions state Kinglight’ entire liability and obligation to Purchaser and Purchaser’s sole and exclusive remedy in connection with defective or non-conforming Products supplied by Kinglight to Customer, whether or not such damages are based on any warranty not explicitly mentioned in these terms and conditions, tort, contract or any other legal theory, even if Kinglight has been advised or is aware of such defects.
5. Limitations and conditions
* This is a limited warranty and excludes, among other items, installation, providing access to products (scaffolding, lifts, etc.), and special, incidental and consequential damages (such as loss of revenue/profits, damage to property or other miscellaneous costs not previously mentioned), and is further defined by the limitations and conditions set forth in the respective warranty policy and these terms and conditions.
* Upon request, Kinglight’representatives shall be allowed access to the defective Product, system or application for verification of non-compliance.
* Kinglight cannot be held liable for electrical supply conditions, including supply spikes, over-voltage/under-voltage and Ripple Current control systems that are beyond the specified limits of the products and those defined by relevant supply standards (e.g. EN 50160 norms).